Cancellation policy

A minimum of 48 hours notice of cancellation is required on all treatments booked. Failure to do so will incur a 50% cancellation charge. A valid credit card will be required to secure bookings over 60 minutes. Spa days require a 50% deposit at time of booking, and cancellation within 7 days of the appointment will result in the full cost of the day being charged.

Spa Etiquette

We ask that you arrive at least 10 minutes prior to your scheduled appointment time; to allow time to shower if you require, change and relax before your treatment. We aim to maintain an oasis of serenity, relaxation and rejuvenation. To maintain this tranquil environment, we ask that you are respectful of others' privacy, speak softly, and switch off mobile phones.

Retail & Online Shopping

We stock a wide range of the most exclusive cosmetics, fragrances and beauty products available. Ranges include Kanebo, DECLÉOR, Clarins, Clinique, Molton Brown, Dermalogica, Creed, Aqua di parma, REN, Fake Bake, St Tropez, MD Formulations, Jessica, Finders & many others. All ranges in our retail area are also available online at www.chicgroup.co.uk.

Prices are subject to change without prior notice. All prices include V.A.T.

Please enquire for special offers.

Serenity is a franchise of Sketchley Grange Hotel. Franchisees Mrs Sian Shepperd & Mrs Marie Hill.